Terms & Conditions
This page outlines the rules and guidelines for using Rumaya’s website and services, ensuring every guest enjoys a seamless and refined experience.
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Booking & Reservations
All reservations, including rooms, suites, dining, wellness, or experiences, must be confirmed through the official website or authorized channels. Advance notice is recommended to secure your preferred date and arrangements.
Payments
Payments are processed securely. Accepted methods include major credit cards and online payment gateways. Applicable taxes and fees are included at the time of booking.
Guest Responsibilities
Guests are expected to respect Rumaya’s property, staff, and other visitors. Any damages caused during your stay may be subject to additional charges. Age restrictions apply for certain services.
Cancellations & Modifications
Cancellations or changes to reservations should be communicated promptly. Refunds and adjustments are subject to the specific service policy, which will be shared at booking.
Liability & Safety
Rumaya is not responsible for personal items lost or damaged during your visit. Guests participate in services and experiences at their own discretion. Safety guidelines should always be followed.
Use of Website
Access to the Rumaya website should be lawful and respectful. Any misuse, unauthorized access, or disruption of services is prohibited.
Contact
For questions or clarifications regarding these terms, please contact Rumaya directly using the details provided on the website.